SİLİFKE TAŞUCU VOCATIONAL SCHOOL
Course Name   RECLAMATION IN TRAVEL AGENCIES
Semester Course Code Theoretical / Practice time ECTS
3 7019377 2 / 0 2
Course Degree Associate's Degree
Course Language Turkish
Format of Delivery: Face to Face
Course Coordinator Lecturer Kazım ESER
Coordinator e-mail kazimeser selcuk.edu.tr
Instructors
Öğr.Gör. Mahmut BALTACI
Asistant Instructors
Course Objectives Students learn the importance of reclamation and reclamation-preventive studies
Basic Sciences Engineering Scinces Social Sciences Educational Sciences Artistic sciences Medical Science Agricultural sciences
0 0 100 0 0 0 0
Course Learning Methods and Techniquies
Week Course Content Resource
1 Tourist products features MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
2 Package tour forming elements and their properties MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
3 consumption of a package tour As a tourist products and its relationship with reclamation MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
4 Reklamasyonun ortaya çıkış nedenleri. MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
5 The effect of hotel-agency relationship on reclamation MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
6 Supervision and control mechanism in service provision MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
7 Evaluation of customer satisfaction and complaints MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
8 midterm exam MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
9 Complaints management MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
10 preventive measures in Transportation services MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
11 Preventive measures in accommodation services MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
12 preventive measures in F&B services MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
13 preventive measures in guiding services MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
14 preventive measures in legislation MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
15 preventive measures in tourist attraction elements MEGEP Konaklama ve Seyahat Hizmetleri Departmanlar ve Reklamasyon Ankara, 2006.
Assesment Criteria   Mid-term exam Final exam
  Quantity Percentage Quantity Percentage  
Term Studies : - - - -
Attendance / Participation : - - 1 5
Practical Exam : - - - -
Special Course Exam : - - - -
Quiz : - - 1 5
Homework : 1 5 - -
Presentations and Seminars : 1 5 - -
Projects : - - - -
Workshop / Laboratory Applications : - - - -
Case studies : - - - -
Field Studies : - - - -
Clinical Studies : - - - -
Other Studies : - - - -
Mid-term exam   1 30 - -
Final exam   - - 1 50
ECTS WORK LOAD TABLE   Number Duration
Course Duration : 14 2
Classroom Work Time : - -
Presentations and Seminars : 1 5
Course Internship : - -
Workshop / Laboratory Applications : - -
Field Studies : - -
Case studies : - -
Projects : - -
Homework : 1 5
Quiz : 1 5
Mid-term exam : 1 7
Final Exam : 1 10
ECTS 2
No COURSE LEARNING OUTCOMES CONTRIBUTION
D.Ö.Ç. 1 Students Know where reclamation stem from 4
D.Ö.Ç. 2 Know reclamation-preventive studies 4
D.Ö.Ç. 3 Know reclamation and its importance 4
* 1: Zayıf - 2: Orta - 3: İyi - 4: Çok İyi
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