SİLİFKE TAŞUCU VOCATIONAL SCHOOL
Course Name   GUEST COMMUNICATION
Semester Course Code Theoretical / Practice time ECTS
2 7019279 2 / 0 3
Course Degree Associate's Degree
Course Language Turkish
Format of Delivery: Face to Face
Course Coordinator Lecturer Kazım ESER
Coordinator e-mail kazimeser selcuk.edu.tr
Instructors
Öğr.Gör. İshak KOZAK
Asistant Instructors
Course Objectives Students are able to communicate with quests.
Basic Sciences Engineering Scinces Social Sciences Educational Sciences Artistic sciences Medical Science Agricultural sciences
0 0 100 0 0 0 0
Course Learning Methods and Techniquies
Presentation and discussion
Week Course Content Resource
1 Communicating via phone Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
2 Communicating via fax Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
3 e-mail Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
4 Visual and verbal communication on internet Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
5 Verbal communications Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
6 Written communication Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
7 Body language Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
8 Midterm Exam
9 Body language Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
10 Extra ordinary situations guest can encounter outside a facility and their solutions Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
11 Extra ordinary situations guest can encounter outside a facility and their solutions Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
12 Situations that cannot be handled Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
13 guest types and behaviours Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
14 Guest complaints Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
15 ing statistics about guest types and behaviours guest complaints Konukla İletişim İ. Mısırlı, Detay Yayıncılık, Ankara, 2012.
Assesment Criteria   Mid-term exam Final exam
  Quantity Percentage Quantity Percentage  
Term Studies : - - - -
Attendance / Participation : - - 1 5
Practical Exam : - - - -
Special Course Exam : - - - -
Quiz : - - 1 5
Homework : 1 5 - -
Presentations and Seminars : 1 5 - -
Projects : - - - -
Workshop / Laboratory Applications : - - - -
Case studies : - - - -
Field Studies : - - - -
Clinical Studies : - - - -
Other Studies : - - - -
Mid-term exam   1 30 - -
Final exam   - - 1 50
ECTS WORK LOAD TABLE   Number Duration
Course Duration : 14 2
Classroom Work Time : - -
Presentations and Seminars : 1 9
Course Internship : - -
Workshop / Laboratory Applications : - -
Field Studies : - -
Case studies : - -
Projects : - -
Homework : 1 9
Quiz : 1 9
Mid-term exam : 1 15
Final Exam : 1 20
ECTS 3
No COURSE LEARNING OUTCOMES CONTRIBUTION
D.Ö.Ç. 1 Using communication media 4
D.Ö.Ç. 2 communicating effectively 3
D.Ö.Ç. 3 taking extra ordinary situations into consideration 3
D.Ö.Ç. 4 communicating with guests 4
* 1: Zayıf - 2: Orta - 3: İyi - 4: Çok İyi
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