SİLİFKE TAŞUCU VOCATIONAL SCHOOL
Course Name   FRONT OFFICE SERVICES
Semester Course Code Theoretical / Practice time ECTS
1 7019179 2 / 1 3
Course Degree Associate's Degree
Course Language Turkish
Format of Delivery: Face to Face
Course Coordinator Lecturer Kazım ESER
Coordinator e-mail kazimeser selcuk.edu.tr
Instructors
Öğr.Gör.İshak KOZAK
Asistant Instructors
Course Objectives Students know front Office department and the operations of its.
Basic Sciences Engineering Scinces Social Sciences Educational Sciences Artistic sciences Medical Science Agricultural sciences
0 0 100 0 0 0 0
Course Learning Methods and Techniquies
Presentation and discussion.
Week Course Content Resource
1 The tourism industry and the general concepts Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
2 Hospitality industry, acteristics and classification Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
3 Organizational structure in hospitality business management Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
4 front office in Accommodation business. its importance and organizational structure. Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
5 The duties, general acteristics and qualities of front office staff Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
6 manual, mechanical and computer systems Used in front office Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
7 definitions of transactions, shifts and the documents used In front office Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
8 Midterm Exam
9 Reservations operations and systems in front office Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
10 Pre-arrival procedures, interdepartmental cooperation, its importance and group work Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
11 customer acceptance and welcoming, check-in process. Group check-in, its importance Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
12 tracking Front office customer accounts and document record systems . Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
13 tracking customer accounts ,payment forms. Check-out procedures and reports. Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
14 Information, foreign exchange services, etc. The front office customer service routine Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
15 preparation of reports and other Night Auditor operations Bilgisayar ve Manuel Sistemde Belgelerle Önbüro İşlemleriİ.KOZAK, Ders Notları.
Assesment Criteria   Mid-term exam Final exam
  Quantity Percentage Quantity Percentage  
Term Studies : - - - -
Attendance / Participation : - - 1 5
Practical Exam : - - - -
Special Course Exam : - - - -
Quiz : - - 1 5
Homework : 1 5 - -
Presentations and Seminars : 1 5 - -
Projects : - - - -
Workshop / Laboratory Applications : - - - -
Case studies : - - - -
Field Studies : - - - -
Clinical Studies : - - - -
Other Studies : - - - -
Mid-term exam   1 30 - -
Final exam   - - 1 50
ECTS WORK LOAD TABLE   Number Duration
Course Duration : 14 3
Classroom Work Time : - -
Presentations and Seminars : 1 8
Course Internship : - -
Workshop / Laboratory Applications : - -
Field Studies : - -
Case studies : - -
Projects : - -
Homework : 1 8
Quiz : 1 8
Mid-term exam : 1 9
Final Exam : 1 15
ECTS 3
No COURSE LEARNING OUTCOMES CONTRIBUTION
D.Ö.Ç. 1 Being able to communicate effectively with hospitality establishments and front Office department 4
* 1: Zayıf - 2: Orta - 3: İyi - 4: Çok İyi
COURSE LEARNING OUTCOMES AND PROGRAM OUTCOMES AND RELATIONSHIPS MATRIX

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