İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ
İŞLETME
Dersin Adı   TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES
Dönemi Dersin Kodu Teorik Saat / Uygulama Saati AKTS
7 0612730 3 / 0 5
Dersin Düzeyi Lisans
Dersin Dili İngilizce
Dersin Veriliş Biçimi Yüz Yüze
Dersin Koordinatörü DR. ÖĞR. ÜYESİ ZEYNEP ERGEN IŞIKLAR
Koordinator E-mail ergen_zeynep windowslive.com
Öğretim Elemanı
DR. ÖĞR. ÜYESİ ZEYNEP ERGEN IŞIKLAR
Yardımcı Öğretim Elemanları
Dersin Amacı The aim of the course is to offer deive information about concept of quality, Quality Management, Total Quality Management (TQM), ISO 9000, TQM and Human Resource Management Relations, TQM Implementation, TQM and TQM Application Problems and Solutions encoutered in Turkey
Temel Bilimler Mühendislik Bilimleri Sosyal Bilimler Eğitim Bilimleri Sanat Bilimleri Sağlık Bilimleri Tarım Bilimleri
0 0 100 0 0 0 0
DERS YÖNTEM VE TEKNİKLERİ
Practical and theoretical methods and techniques conducted via case studies about total quality management practices, applications, presentations and textbooks.
HAFTA DERS İÇERİĞİ KAYNAK
1 Introduction to Total Quality Management and Introductory lesson Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
2 Concept of Quality, Standardization Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
3 Service Quality, Standardization 2. Seciton, Quality, Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
4 Quality Management ( 1. Seciton), Quality and Quality Concepts ( Quality Costs and Risks ), Total Quality Management and Six Sigma Relationship, Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
5 Quality Management ( 2. Seciton ), the Quality and Quality Concepts (Quality Assurance Benefits ) What is Six Sigma? Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
6 Quality Management (2. Seciton ), the Quality and Quality Concepts ( Quality Control ), Six Sigma Benefits, Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
7 Total Quality Management ( 1. Seciton ) , Quality Assurance (TS -EN-ISO 9000:2000 Series Standards ) , Six Sigma Organizational Structure and Key Stages, Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
8 Midterm Exam Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
9 Total Quality Management ( 2. Seciton), the Quality Assurance (TS -EN-ISO 9004:2000 Series Standards ) , Six Sigma Principles , Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
10 Total Quality Management and Human Resources, Quality Assurance ( TS-EN- ISO 19011 standards) , Successful Six Sigma Implementation in the world and in our country the Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
11 Total Quality Management and ISO 9000 Standards (1. Seciton ) , Quality Assurance ( TS-EN- ISO 14001) , Six Sigma at 3M Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
12 Total Quality Management and ISO 9000 Standards ( 2. Seciton), the Quality Assurance (TS -EN-ISO 22000 HACCP) , Six Sigma in Aselsan Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
13 Total Quality Management Practices in Turkey ( 1. Seciton) , Quality Assurance (TS -EN-ISO 18001, CE), Six Sigma in Borusan, Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
14 Total Quality Management Practices in Turkey ( 2. Seciton ), the Professional Standards Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
15 Total Quality Management Practices in Turkey ( 3. Seciton ) , with some Occupation Related Standards and Professional Standards Interpretation Ouality Management for Organizational Excellence, David L. Goetsch and Stanley B. Davis, Pearson Education, 2016 / Toplam Kalite Yönetimi Mahmut Tekin, Konya, 2012
DEĞERLENDİRME SİSTEMİ   Ara Sınav Final
  Sayı Katkı Payı Sayı Katkı Payı  
Yarıyıl İçi Çalışmaları : - - - -
Devam/Katılım : - - - -
Uygulamalı Sınav : - - - -
Derse Özgü Staj : - - - -
Küçük Sınav : - - - -
Ödev : - - - -
Sunum ve Seminer : - - - -
Projeler : - - - -
Atölye/Laboratuvar Uygulamaları : - - - -
Vaka Çalışmaları : - - - -
Arazi Çalışmaları : - - - -
Klinik Çalışmaları : - - - -
Diğer Çalışmaları : - - - -
Ara Sınav   1 40 - -
Final   - - 1 60
AKTS İŞ YÜKÜ TABLOSU   Sayı Süre
Ders Süresi : 14 3
Sınav Dışı Ders Çalışma Süresi : 14 2
Sunum ve Seminer Hazırlama : 2 6
Derse Özgü Staj : - -
Atölye/Laboratuvar Uygulamaları : - -
Arazi Çalışmaları : - -
Vaka Çalışmaları : 1 12
Projeler : 1 21
Ödev : - -
Küçük Sınavlar : - -
Ara Sınav : 1 15
Final : 1 20
DERSİN AKTS KREDİSİ 5
No DERS ÖĞRENİM ÇIKTISI KATKISI (*)
D.Ö.Ç. 1 Gaining quality to apply theoretical knowledge of TQM to practice 4
D.Ö.Ç. 2 Learning Process Management 4
D.Ö.Ç. 3 Acquisition of customer-oriented thinking skills 4
D.Ö.Ç. 4 To achieve competence to apply Quality Assurance system 4
D.Ö.Ç. 5 To have the ability to solve problems 4
D.Ö.Ç. 6 To achieve factual approach to decision-making 4
D.Ö.Ç. 7 Understanding of the relationship between quality and standardization 4
D.Ö.Ç. 8 Obtaining enough information about 6 Sigma 4
D.Ö.Ç. 9 Obtaining sufficient information about ISO 9000 quality standards 4
D.Ö.Ç. 10 Understanding of the role and importance of quality circles 4
* 1: Zayıf - 2: Orta - 3: İyi - 4: Çok İyi
PROGRAM ÇIKTISI VE DERS ÖĞRENİM ÇIKTISI İLİŞKİ MATRİSİ

DÖÇ1DÖÇ2DÖÇ3DÖÇ4DÖÇ5DÖÇ6DÖÇ7DÖÇ8DÖÇ9DÖÇ10DÖÇ11DÖÇ12DÖÇ13DÖÇ14DÖÇ15DÖÇ16DÖÇ17DÖÇ18DÖÇ19DÖÇ20
PÇ1
PÇ2
PÇ3
PÇ4
PÇ5
PÇ6
PÇ7
PÇ8
PÇ9
PÇ10
PÇ11
PÇ12
PÇ13
PÇ14
PÇ15
PÇ16
PÇ17
PÇ18
PÇ19
PÇ20