ECON. AND ADM. SCIENCE
BUSINESS
Course Name   TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES
Semester Course Code Theoretical / Practice time ECTS
7 0603755 3 / 0 5
Course Degree Bachelor's degree
Course Language Turkish
Format of Delivery: Face to Face
Course Coordinator Prof. Dr. Mahmut TEKİN
Coordinator e-mail mahtekin selcuk.edu.tr
Instructors
Prof.Dr. Mahmut Tekin
Asistant Instructors
Course Objectives The aim of the course is to offer deive information about concept of quality, Quality Management, Total Quality Management (TQM), ISO 9000, TQM and Human Resource Management Relations, TQM Implementation, TQM and TQM Application Problems and Solutions encoutered in Turkey
Basic Sciences Engineering Scinces Social Sciences Educational Sciences Artistic sciences Medical Science Agricultural sciences
10 0 90 0 0 0 0
Course Learning Methods and Techniquies
Practical and theoretical methods and techniques conducted via case studies about total quality management practices, applications, presentations and textbooks.
Week Course Content Resource
1 Introduction to Total Quality Management and Introductory lesson Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
2 Concept of Quality, Standardization Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
3 Service Quality, Standardization 2. Seciton, Quality, Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
4 Quality Management ( 1. Seciton), Quality and Quality Concepts ( Quality Costs and Risks ), Total Quality Management and Six Sigma Relationship, Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
5 Quality Management ( 2. Seciton ), the Quality and Quality Concepts (Quality Assurance Benefits ) What is Six Sigma? Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
6 Quality Management (2. Seciton ), the Quality and Quality Concepts ( Quality Control ), Six Sigma Benefits, Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
7 Total Quality Management ( 1. Seciton ) , Quality Assurance (TS -EN-ISO 9000:2000 Series Standards ) , Six Sigma Organizational Structure and Key Stages, Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
8 Midterm Exam
9 Total Quality Management ( 2. Seciton), the Quality Assurance (TS -EN-ISO 9004:2000 Series Standards ) , Six Sigma Principles , Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
10 Total Quality Management and Human Resources, Quality Assurance ( TS-EN- ISO 19011 standards) , Successful Six Sigma Implementation in the world and in our country the Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
11 Total Quality Management and ISO 9000 Standards (1. Seciton ) , Quality Assurance ( TS-EN- ISO 14001) , Six Sigma at 3M Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
12 Total Quality Management and ISO 9000 Standards ( 2. Seciton), the Quality Assurance (TS -EN-ISO 22000 HACCP) , Six Sigma in Aselsan Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
13 Total Quality Management Practices in Turkey ( 1. Seciton) , Quality Assurance (TS -EN-ISO 18001, CE), Six Sigma in Borusan, Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
14 Total Quality Management Practices in Turkey ( 2. Seciton ), the Professional Standards Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
15 Total Quality Management Practices in Turkey ( 3. Seciton ) , with some Occupation Related Standards and Professional Standards Interpretation Toplam Kalite Yönetimi, Mahmut Tekin, Konya, 2012
Assesment Criteria   Mid-term exam Final exam
  Quantity Percentage Quantity Percentage  
Term Studies : - - - -
Attendance / Participation : - - - -
Practical Exam : - - - -
Special Course Exam : - - - -
Quiz : - - - -
Homework : - - - -
Presentations and Seminars : - - - -
Projects : - - - -
Workshop / Laboratory Applications : - - - -
Case studies : - - - -
Field Studies : - - - -
Clinical Studies : - - - -
Other Studies : - - - -
Mid-term exam   1 40 - -
Final exam   - - 1 60
ECTS WORK LOAD TABLE   Number Duration
Course Duration : 14 3
Classroom Work Time : 14 2
Presentations and Seminars : 2 6
Course Internship : - -
Workshop / Laboratory Applications : - -
Field Studies : - -
Case studies : 1 12
Projects : 1 21
Homework : - -
Quiz : - -
Mid-term exam : 1 15
Final Exam : 1 20
ECTS 5
No COURSE LEARNING OUTCOMES CONTRIBUTION
D.Ö.Ç. 1 Gaining quality to apply theoretical knowledge of TQM to practice 4
D.Ö.Ç. 2 Learning Process Management 4
D.Ö.Ç. 3 Acquisition of customer-oriented thinking skills 4
D.Ö.Ç. 4 To achieve competence to apply Quality Assurance system 4
D.Ö.Ç. 5 To have the ability to solve problems 4
D.Ö.Ç. 6 To achieve factual approach to decision-making 4
D.Ö.Ç. 7 Understanding of the relationship between quality and standardization 4
D.Ö.Ç. 8 Obtaining enough information about 6 Sigma 4
D.Ö.Ç. 9 Obtaining sufficient information about ISO 9000 quality standards 4
D.Ö.Ç. 10 Understanding of the role and importance of quality circles 4
* 1: Zayıf - 2: Orta - 3: İyi - 4: Çok İyi
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